- bKash: Deposits can be made from both personal and agent numbers. The minimum deposit is ৳500.
- Nagad: You can send funds directly from the Nagad app by Bangladesh Post Office.
- Rocket (DBBL): Dutch-Bangla Bank's Rocket mobile banking is supported.
- Cancelled before match starts: The refund is automatically returned to your account at the place of the bet. Processing usually takes within 30 minutes.
- Suspended after match start (fewer than 5 overs bowled or no official result): The bet is voided and the stake is refunded.
- If the result is determined by the Duckworth-Lewis (DLS) method: The bet is settled according to that result.
- If the match is rescheduled and played on a later date: The original bet remains active and is settled according to the result on the rescheduled date.
- Betting History: Under "My Bets" or "Betting History", you can view the date, game/match, stake amount, odds, and result for each bet. Use the filters to narrow results by specific date or game type.
- Transaction History: In "Transaction History", you can view the date, amount, and status (Successful / Pending / Cancelled) of every deposit, withdrawal, and bonus credit.
- Entering the wrong password repeatedly: After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Wait 30 minutes and try again, or reset your password.
- KYC verification pending: If identity verification is not completed within the required timeframe, withdrawal functionality may be restricted. Please send a photo of your National ID to support.
- Security concern: If unusual activity is detected, your account will be temporarily locked to protect your security. You can unlock it by verifying an OTP sent to your registered mobile number.
- Policy violation: If your account is locked due to suspected multiple accounts or bonus abuse, you will need to contact support directly.
To change the language:
- There is a language selection option in the top right corner or footer of the website. Select "Bangla" or "English" from there.
- Tap the Settings icon in the mobile app and select your preferred language under "Language / ভাষা".
- Changes take effect immediately and are saved to your account.
- Step 1: On the login page, and click the "Forgot Password?" link.
- Step 2: Enter your registered mobile number and tap the "Send OTP" button.
- Step 3: A 6-digit OTP will be sent to your mobile — enter it in the designated field within 5 minutes.
- Step 4: Set a new password. It must be at least 8 characters long and include at least one uppercase letter and one number.
- Eligibility: To participate in a tournament, your account must have completed full KYC verification and have at least one successful deposit.
- Points Calculation: Points are calculated based on the amount and number of bets placed on specific games. Bets made with bonus money typically earn fewer points or none at all.
- Prize Distribution: The top 10 to 50 players on the leaderboard receive prizes, which may be awarded as cash, free spins, or bonus credits.
- Reward time: Prize rewards are credited to winners' accounts within 24–72 hours after the tournament ends.
- Rule Violation: If multiple account usage or any other fraudulent activity is detected, prizes may be forfeited and the account may be suspended.