Okpk com Privacy Policy – How Your Data Is Kept Safe

Check this brief summary for the key points before reading the full document.

Protecting your privacy at okpk com is one of our core responsibilities. This Privacy Policy ("Policy") explains what information is collected when you use the okpk com website, mobile app, and all related services — why it is collected and how it is managed.

By opening an account or using the platform, you are considered to have agreed to this Privacy Policy. If you do not agree, please refrain from using okpk com.

This policy is written in plain language so every user in Bangladesh can clearly understand their rights and okpk com's responsibilities. If anything is unclear, reach out to our help centre – we'll walk you through it all.

Okpk com collects data in two ways – information you provide directly, and information gathered automatically while you use the platform.

Information You Provide Directly:

• Registration details: Your name, mobile number, email address, and date of birth – provided when you create your account.
• KYC Documents: A photo of your national ID or passport — required only when needed for the verification process.
• Payment Details: bKash, Nagad, or Rocket number. The full number is stored in encrypted form.
• Support contact: Messages and issue descriptions you send via live chat or email.

Automatically Collected Information:

• Device Information: Your phone model, operating system, and browser type.
• Usage data: Games played, time spent playing, and pages visited.
• IP Address: Logs are maintained for security and fraud prevention purposes.
• Cookies & local storage: For session management and saving your preferences.

Okpk com uses your data only for specific, legitimate purposes. No information is stored or used unnecessarily.

• Account management: Used to create your account, verify logins, and update your profile.
• Payment Processing: Your mobile number is used to process deposits and send withdrawals.
• Support services: Previous conversation history is used to understand your issue and provide a faster resolution.
• Fraud Prevention: IP and device data are used to detect multiple accounts or suspicious activity.
• Platform improvement: Overall usage data is analyzed to understand which games are most popular and which features may have issues.
• Legal Obligations: To meet regulatory requirements and comply with AML (Anti-Money Laundering) obligations.
• Promotional Communications: With your consent, we may send you bonus offers and updates about new games. You can opt out of this at any time.

Okpk com does not use your personal data for profiling or targeted advertising. Your gaming data is used solely within the platform.

Okpk com does not sell your personal information to third parties. However, limited data may be shared in specific situations necessary to operate the service:

• Payment Processors: Only the minimum information required to process transactions with bKash, Nagad, and Rocket is shared. Each of these providers has its own privacy policy.
• Game Provider: Only the data necessary to manage game sessions is shared with providers such as Pragmatic Play and Evolution Gaming. They do not have access to your identity.
• Legal Obligations: We may be legally required to disclose data in response to a court order or a lawful demand from a regulatory authority.
• Fraud investigation: We may be required to cooperate with law enforcement agencies in investigations involving serious fraud or financial crimes.

Third-party service providers may only use data for the specified purpose and are contractually bound to uphold okpk com's privacy standards.

Okpk com employs multiple layers of security to protect your data, combining technical safeguards with organizational measures.

• SSL/TLS Encryption: All communication on the website and app is protected with 256-bit SSL encryption – the same standard used by banks.
• Database encryption: Sensitive stored data (such as payment numbers) is held in encrypted form.
• Access controls: Only authorized personnel can access specific data. All access is logged.
• Firewall & DDoS Protection: Advanced security layers are active to protect against server attacks.
• Regular Security Audits: Security vulnerabilities are assessed by independent third parties.
• Staff Training: All staff are trained to comply with data protection policies.

That said, no method on the internet is 100% secure – and we believe in being honest about that. You have a role to play too: use a strong password, never share it with anyone, and contact support immediately if you notice anything suspicious.

Okpk com uses cookies and similar technologies to keep the platform running properly. Cookies are small files stored on your device that remember your preferences and session information.

If you have an account with okpk com, you have important rights over your personal data. You are fully entitled to know and exercise these rights whenever needed.

• Right to Access: You can request to know what information okpk com holds about you.
• Right to Correct Your Data: If any of your information is incorrect, you can request a correction.
• Right to erasure: After closing your account, you may request that your personal data be deleted (except where retention is required by law).
• Right to Restrict Processing: You may request that your data be used only for specific purposes.
• Data Portability: You can request a download of your gaming history and account information.
• Right to opt out of marketing: To stop receiving promotional emails or notifications, you can unsubscribe at any time via your account settings or the "unsubscribe" link in any email.

To exercise these rights support@okpkcom.com— email us or reach out via live chat. Requests are typically processed within 30 days.

Okpk com does not retain any data beyond what is necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account details: For the duration your account is active and for 5 years after closure (in accordance with international AML regulations).
• Transaction History: Retained for up to 7 years as required by financial regulators.
• KYC Documents: Securely retained for up to 5 years after account closure, then permanently deleted.
• Support Chat History: Retained for 1 year to support service improvement.
• Analytics Data: Aggregated, non-personal data may be retained for an extended period.

Okpk com may update this Privacy Policy as needed. If any significant changes are made:

• A notification will be sent to your registered email or mobile number.
• The "Last updated" date at the top of the page will be changed.
• A push notification will be sent via the app for significant changes.

Continued use of okpk com after an updated Policy is published will be considered acceptance of the new terms.

For any privacy-related questions, concerns, or requests, please contact us: